Introduction Welcome to 332A-3, Harmony Square, Perak Road,11600, Penang. By accessing our website and purchasing our soy protein products, you agree to be bound by these terms and conditions, our Privacy Policy, and any other laws or regulations that apply. Product Information We strive to ensure that all information on our products is accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will contact you as soon as possible. Purchases and Payment By placing an order, you agree to pay the stated price (plus any applicable shipping and taxes) for the product. We reserve the right to change prices and product availability without notice.

Introduction We at 332A-3, Harmony Square, Perak Road, 11600, Penang respect your privacy and are committed to protecting the personal information you share with us. This policy describes how we collect, use, and handle your personal information when you use our website and purchase our soy protein products. Information Collection We collect information you provide directly to us (e.g., name, email address, shipping address) and information automatically collected through our website (e.g., cookies to enhance your browsing experience). Use of Information The information we collect is used to fulfill your orders, improve our products and services, communicate with you, and for internal analytics purposes. Sharing of Information Your personal information is not shared with third parties, except as necessary for processing payments, fulfilling orders, or as required by law. Security We take reasonable measures to protect your personal information from unauthorized access, theft, or alteration. Your Rights You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights. Changes to This Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.

Processing Time Orders are typically processed within 3 business days. Shipping Time It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only. Shipping Methods We offer various shipping options to meet your needs. Shipping costs are based on the shipping method selected and the weight of the order. International Shipping We ship internationally. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations. Customs, Duties, and Taxes The recipient of an international shipment may be subject to customs fees, duties, and taxes, which are levied once a shipment reaches the recipient's country.

Orders can be canceled within 24 hours of placing the order, provided they have not been shipped. To cancel an order, please contact our customer service team via 012-8966535 or 012-8966595.

Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at newlive.healthy@gmail.com